WHAT'S THE FASTEST YOU CAN SHIP?
We're proud of our super speedy shipping! Even during the busy holiday season, we shipping orders within 1-2 days.
MY ORDER IS A GIFT... DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?
Don't worry, we never include the price on any of the packages that we ship out!
DO BUILD A BOX ORDERS TAKE LONGER THAN PRE-CURATED BOXES?
Nope - we are speedy with both types of gift boxes. We always ship 1-2 business days after your order is placed. And if you are in a rush, give us a call and we'll see what we can do for you.
DO YOU OFFER SAME DAY LOCAL DELIVERY?
No, sorry. The best we can do is we can sometimes ship same day (via FedEx or UPS) for local delivery next day. We also offer local pickup at our Longmont warehouse.
CAN I PLACE A LARGE ORDER (FOR MY CLIENTS, EMPLOYEES, ETC)?
Yes! To begin this process, please email us a spreadsheet that contains shipping addresses (columns for Name, Address, City, State, Zip). Add in additional columns to indicate which gift box each recipient should receive, and what their gift note text should say.
WHERE ARE YOU BASED?
We live and work in lovely old town Longmont, Colorado. We do not have a retail storefront; our gift collections are only available online. Please get in touch if you'd like to pick up locally from our warehouse.
HOW DO I GET IN TOUCH?
If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out!
HOW FAST IS SHIPPING?
We ship out new orders within 1-2 business days, and we send all packages via UPS Ground or FedEx so they'll reach their final destination 1-5 days from their ship date. Expedited service is also available as an option during checkout. We offer the ability to select your desired ship date if you'd like to schedule shipping for the future.
MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?
Delivery dates are not guaranteed. We guarantee that we will mail your gift to the address you provide to us, on the date you've selected during checkout (or within 1-2 business days if you do not select any date). We mail via UPS Ground, which means your gift should arrive 1-5 days after we put it in the mail, depending on the destination zip code. You will receive an automated email with your tracking information when we create the mailing label, so you can track your gifts' progress to its final destination. Once the package is in transit, we are no longer in control of it. Occasionally UPS experiences delays, especially around major holidays. We are not responsible for these delays.
WHAT HAPPENS TO RETURNED PACKAGES?
If the address provided to us is invalid or inaccurate, UPS will return the package to us. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. Due to the perishable and fragile nature of our gifts, we are not able to resend packages, and instead will extend a coupon to you if you'd like to try to resend (perhaps to an updated address, etc).
DO YOU SHIP INTERNATIONALLY?
No, sorry. Due to rising costs and unreliable delivery, we no longer ship internationally.
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.
No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out.
WHAT IS YOUR PRIVACY POLICY?
We never share your name, email, or contact information with anyone - ever! When you place an order, you have the option of whether or not to sign up for our newsletter - but you certainly don't have to. If you want to see what we're up to without getting emails from us, we recommend you follow us on Instagram, Facebook or check out our blog.
